TELUS International Europe: A Story of a Successful Transformation

The largest employer in the BPO (Business Process Outsourcing) sector in Bulgaria TELUS International Europe became the first company in the country to fully digitize its selection process in 2018. The team created a platform, which allows candidates to go through the first main selection stage entirely online - testing their language skills.
Currently, future job applicants can start working at TELUS International Europe directly from the comfort of their home. All introductory trainings are conducted online in virtual classrooms created especially for the purpose. Thanks to their new in-house developed digital solution Work Anywherethe entire selection process takes only 125 minutes. Candidates just need to submit their CV’s for one of the open positions announced on the website
In 2020, the company received numerous awards from international and local festivals for its significant contributions to the industry as a leader and a top employer in the outsourcing sector and for its good communication practices: Employer of the Year (2019), Stevie Awards For Sales & Customer Service (2020), Digital Transformation Award, Stevie Awards for Great Employers and many more.
The campaign "Come Back to Bulgaria. It's a great offer", part of the platform "I Can There, I Want Here" of TELUS International Europe, was recognized with a platinum award at the prestigious international Muse Creative Awards, and a gold award at the European IAB Mixx Awards. Every year the initiative brings back dozens of Bulgarians by offering them an opportunity for career development in Bulgaria.
Apart from providing good work-life balance to its team members, the company is also well known for its active corporate social responsibility. The motto "We give where we live" is the driving engine of their strong corporate culture. Every year, team members have the opportunity to support people in need or a social cause as volunteers. In 2018, they planted together 16 decares with 12,000 trees near the village of Dolna Dikanya, and in 2019, they organized the largest voluntary renovation of Sofia Zoo since its foundation. In 2020 the company efforts are in support of communities affected by the COVID-19 crisis. Every year, "TELUS International Community Board in Bulgaria" provides monetary support of USD 100 000 to non-governmental organizations. TELUS International has been recognized many times as the most generous company in Bulgaria and around the world, including this year during the annual AIBEST Awards.